Privacy Policy

Last updated: August 2026

1.Chapter I: Who We Are and How to Contact Us

Article (1) Identity of the Data Controller

The ZynDesk platform is operated by Zyntra Digital ("the Company", "we"), registered in the Arab Republic of Egypt. We are the primary controller of the personal data we collect from you through our website and platform. If you have any questions relating to this Policy or your personal data, please contact us at: info@zyndesk.app

Article (2) Scope of Application

This Policy applies to all personal data we collect and process in respect of:

• Visitors to zyndesk.app and its sub-pages.
• Registered users of the ZynDesk platform.
• Persons who submit demo requests or enquiries through website forms.
• Accounting firm employees who access the Platform.

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2.Chapter II: Data We Collect

Article (3) Data You Provide Directly

We collect the following data that you provide directly:

• Account data: full name, email address, phone number, firm name.
• Enquiry data: information you enter in demo request or contact forms.
• Platform data: your firm's client data, documents, and tax and financial records that you enter during use of the service.
• Payment data: we rely on third-party providers to process payments and do not store payment card data on our servers.

Article (4) Data We Collect Automatically

When you use our website or platform, we automatically collect:

• Usage data: pages you visit, features you use, and session duration.
• Technical data: IP address, browser type and version, operating system, domain name.
• Cookie data: as detailed in the Cookie Policy in Chapter VI.

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3.Chapter III: How We Use Your Data

Article (5) Purposes of Use

We use your personal data for the following purposes:

• Service delivery: creating your account, operating your platform, and providing technical support.
• Communications: sending essential notifications relating to your services and material updates.
• Security: monitoring suspicious activity and protecting your account from unauthorized access.
• Continuous improvement: analyzing usage patterns to develop platform features and user experience.
• Legal compliance: responding to applicable legal and regulatory requirements.

Article (6) Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract: to deliver the services you have requested.
• Legitimate interests: to improve our services and ensure platform security.
• Legal obligation: to comply with applicable laws and regulations.
• Consent: for optional marketing communications after obtaining your explicit consent.

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4.Chapter IV: Sharing Data with Third Parties

Article (7) Service Providers

We share your data with trusted service providers necessary for operating the Platform, under strict data processing agreements:

Article (8) No Sale of Data

We do not sell your personal data or make it available to third parties for marketing purposes. We disclose your data only to the providers listed above and when required by law.

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5.Chapter V: Data Security

Article (9) Security Measures Applied

We apply a range of technical and organizational measures to protect your data:

• Encryption of data in transit using TLS 1.3 and at rest using AES-256.
• Mandatory two-factor authentication (MFA) for all platform administration accounts.
• Daily backups with periodic recovery testing.
• Access restricted on a least-privilege basis.
• Periodic security reviews and ongoing risk assessment.

Article (10) Security Breach Notification

In the event of discovery of a security breach that poses a risk to your data, we will notify you within 72 hours of discovery in accordance with applicable regulations.

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6.Chapter VI: Cookies

Article (11) Types of Cookies Used

We use the following types of cookies:

• Essential cookies: necessary for platform operation and identity authentication; cannot be disabled.
• Analytics cookies: help us understand how the site is used to improve your experience (require your consent).
• Session recording: for monitoring performance issues and improving the user interface (requires your consent).

Article (12) Managing Cookie Consent

When you first visit our website, we present you with the option to accept or decline analytics cookies. You may change your choice at any time by clearing the preferences stored in your browser. Declining analytics cookies does not affect your ability to use the website or the platform.

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7.Chapter VII: Your Rights Regarding Your Data

Article (13) Your Legal Rights

You are entitled under applicable law to:

• Right of access: to view the personal data we hold about you.
• Right of rectification: to request correction of any inaccurate or incomplete data.
• Right of erasure: to request deletion of your personal data in the cases provided for by law.
• Right to restrict processing: to request restriction of the processing of your data in certain circumstances.
• Right to object: to object to processing of your data based on legitimate interests.
• Right to data portability: to receive your data in a machine-readable format.

Article (14) How to Exercise Your Rights

To exercise any of these rights, contact us at: info@zyndesk.app. We undertake to respond to your requests within 30 days of receipt. Some requests may require verification of your identity.

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8.Chapter VIII: Changes to This Policy

Article (15) Notifying You of Changes

We may update this Policy periodically to keep pace with legal and technical developments and the evolution of our services. In the event of material changes, we will notify you by:

• Sending an email to your registered address.
• Displaying a prominent notice within the Platform.

This will be done at least 30 days before the amendments take effect. We recommend reviewing this Policy periodically.

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9.Chapter IX: Contacting Us

Article (16) Contact Channels

For any enquiry, complaint, or request relating to your privacy or personal data:

Email: info@zyndesk.app

Postal address: Zyntra Digital, Cairo, Arab Republic of Egypt.

We undertake to respond to all enquiries within 5 business days of receipt.