Effective Date: 24 August 2026 | Last Updated: 24 August 2026 | Version: 1.0
1.1. Introduction
This Subscription, Cancellation and Refund Policy ("Policy") sets out the terms and conditions governing subscriptions and paid services provided through the ZynDesk platform ("Platform"), owned and operated by Zyntra Digital ("Company").
This Policy governs, in particular, the provisions relating to trial periods, monthly and annual subscriptions, billing cycles, automatic renewal, cancellation, upgrades or downgrades, financial refunds, and duplicate or incorrect payments.
The Customer's completion of a subscription, payment, or use of paid services following subscription constitutes acknowledgment that the Customer has read, understood, and agreed to this Policy, without prejudice to any rights or guarantees afforded to the Customer under applicable laws and regulations.
2.2. Definitions
For the purposes of this Policy, the following terms shall have the meanings set out below, unless the context otherwise requires:
2.1 Company
Refers to Zyntra Digital, owner and operator of the ZynDesk platform, referred to in this Policy as the "Company."
2.2 Platform
Refers to the ZynDesk platform and its associated websites, applications, systems, interfaces, services, and digital features provided by the Company.
2.3 Customer
Refers to any natural or legal person who creates an account, subscribes to, or uses any of the Platform's services under a paid subscription.
2.4 Subscription
Refers to the Customer's time-limited right to access the services and features included in the selected Plan, in exchange for the applicable fees.
2.5 Plan
Refers to the subscription plan selected by the Customer, which defines the services, features, usage limits, number of users, prices, and duration as published on the Platform.
2.6 Trial Period
Refers to a period the Company may make available free of charge to enable the Customer to test the Platform prior to subscribing to a paid Plan.
2.7 Billing Cycle
Refers to the period in respect of which the subscription fee is charged, whether monthly, annual, or another duration published by the Company.
2.8 Renewal Date
Refers to the date on which the current subscription cycle ends and the subscription is due for renewal, where automatic renewal is enabled.
2.9 Financial Refund
Refers to the return of all or part of an amount previously paid by the Customer for a subscription, in accordance with the provisions of this Policy and applicable law.
3.3. Scope of the Policy
This Policy applies to all subscriptions and paid services provided through ZynDesk, including:
- Monthly subscriptions
- Annual subscriptions
- All paid Plans
- Plan upgrades
- Plan downgrades
- Automatic renewals
- Paid add-ons or services, where available
This Policy applies from the date of completion of payment and activation of the subscription, unless otherwise agreed in writing or required by applicable law.
4.4. Plans and Pricing
ZynDesk offers a range of Plans that may differ in terms of:
- Features and capabilities
- Number of users
- Usage limits
- Subscription duration
- Support levels
- Available integrations and services
- Prices and fees
The Company shall present the Plan details, pricing, and subscription duration as available to the Customer prior to completing payment.
The Customer is responsible for reviewing the selected Plan and confirming its suitability for their operational needs before completing the purchase.
Completion of payment constitutes the Customer's acceptance of the Plan, duration, and price presented at the time of purchase.
5.5. Free Trial Period
ZynDesk may, subject to the Company's policies or the relevant Plan or offer, provide the Customer with a free trial period.
The trial period is intended to enable the Customer to familiarize themselves with the Platform, test its functions and features, and evaluate its suitability for their needs before making a paid subscription decision.
5.1 Customer Responsibility
The Customer is responsible for making use of the available trial period and verifying, during that period:
- Platform features
- Available services
- Usage limits
- Number of users
- Features included in the Plan
- Suitability of the Platform for their needs
5.2 Subscription Following the Trial Period
Where the Customer subscribes to a paid Plan following use of the trial period, this constitutes acknowledgment that the Customer was provided with a reasonable opportunity to test the service and evaluate its suitability prior to payment.
Accordingly, amounts paid following the trial period are not refundable solely on the basis that the Customer previously used the trial period, or that the Customer decided after subscribing not to continue using the Platform or no longer requires it.
This applies to both monthly and annual subscriptions, subject to any mandatory rights prescribed by applicable law.
5.3 Non-Use of the Trial Period
If the Customer does not use the full trial period or does not test some of its features, this does not give rise to any obligation to refund amounts paid after completion of the paid subscription.
6.6. Monthly Subscription
The monthly subscription fee is collected in advance for the monthly billing cycle.
The subscription commences on the service activation date and continues until the end of the paid billing cycle.
6.1 Cancellation
The Customer may cancel future renewal of their subscription at any time through the means provided on the Platform or through official support channels.
Cancellation of renewal does not cancel or refund the current paid period.
The subscription remains active until the end of the current billing cycle, unless otherwise provided by law or agreement.
6.2 Non-Use
Non-use of the Platform, in whole or in part, during the subscription period does not constitute grounds for a refund.
This includes, by way of example:
- Failure to log in
- Low usage rate
- Non-use of certain features
- Failure to add users
- Deletion of users
- Non-use of the full Plan limits
- Non-use of the service throughout the month
7.7. Annual Subscription
The annual subscription fee is collected in advance for the specified subscription term, which is ordinarily twelve (12) months, unless there are offers or discounts deducted from the payment amount.
The Customer is entitled, during the subscription term, to access the services and features included in the selected Plan.
7.1 Nature of the Annual Subscription
The annual subscription is a fixed-term subscription, and its value is collected in advance for the subscription term.
7.2 Cancellation Before End of Term
The Customer may cancel future renewal of the annual subscription at any time.
However, cancellation of renewal does not, as a general principle, terminate the current paid period or refund the value of the remaining term.
Accordingly, no pro-rata refund is calculated for unused months or days of the annual subscription, subject to any mandatory legal rights under applicable law.
7.3 Non-Use
Non-use of the Platform during all or part of the annual subscription term does not entitle the Customer to a refund for the unused period.
8.8. No-Refund Policy
ZynDesk adopts the principle that paid subscriptions are non-refundable as a general rule following service activation, except in the cases expressly provided for in this Policy or where a refund is required by law.
Accordingly, subscription fees are not refunded solely because:
- The Customer changed their mind after purchase
- The Customer no longer requires the service
- The Customer did not use the Platform
- The Customer's usage rate was low
- The Customer did not use certain features
- The Customer did not benefit from the full subscription term
- The Customer migrated to another platform or service
- Users were deleted
- The Customer's activity volume decreased
- The Customer's needs changed
- The Customer selected a Plan exceeding their needs
- The Customer cancelled before the end of the subscription term
This principle applies to both monthly and annual subscriptions to the extent permitted by applicable law.
9.9. Exceptional Cases Where a Refund May Be Granted
The Company may, following verification of the circumstances, approve a full or partial refund in the following cases:
9.1 Duplicate Payment
Where the subscription fee was charged more than once for the same transaction as a result of a technical or operational error, the excess amount shall be refunded following verification.
9.2 Incorrect Charge
Where an amount exceeding the amount due was charged as a result of an error on the part of the Company or its payment service provider, the excess amount shall be processed in accordance with the circumstances.
9.3 Non-Activation of Service
Where the subscription fee was successfully charged but the service was not activated due to a material technical fault attributable to the Company, the Company shall work to remedy the fault as soon as reasonably possible.
Where the fault cannot be remedied within a reasonable period of not less than two (2) working weeks and not more than one (1) calendar month from the date of payment, the Company may, depending on the circumstances, refund the value of the unactivated service, grant the Customer a credit, or provide an appropriate extension.
9.4 Unauthorized Transactions
In the event of a report of an unauthorized payment transaction, the Company shall review and verify the transaction in coordination with its payment service provider where necessary.
Appropriate action shall be taken based on the outcome of the investigation and applicable regulations and policies.
9.5 Cases Where Refund Is Required by Law
The Company shall comply with any refund that is required by law, court judgment, or order issued by a competent authority.
10.10. Plan Upgrades
The Customer may upgrade their subscription to a higher Plan in accordance with the Plans available on the Platform.
The Company may, in accordance with the applicable billing system, credit the value of the remaining term of the current subscription against the upgrade.
This process does not constitute a standalone cash refund.
The upgrade cost and credit calculation mechanism are determined in accordance with the billing system and prices in effect at the time of the upgrade.
11.11. Plan Downgrades
The Customer may request a downgrade to a lower-cost Plan.
The new Plan shall take effect from the start of the next billing cycle, unless otherwise published or agreed.
A downgrade does not entitle the Customer to a refund of the difference between the current Plan and the new Plan for any period already paid, to the extent permitted by law.
12.12. Automatic Renewal
Some subscriptions may be subject to automatic renewal depending on the subscription method or settings selected by the Customer.
Where automatic renewal is enabled, the subscription shall renew on the Renewal Date and the applicable fees shall be charged in accordance with the price and terms in effect at that time.
The Customer may cancel automatic renewal prior to the Renewal Date through the means available on the Platform.
12.1 Effect of Cancellation of Renewal
Cancellation of automatic renewal does not cancel the current paid period and does not entitle the Customer to a refund of its value.
The Customer may continue to use the service until the end of the paid period, unless otherwise provided by law or agreement.
13.13. Prices, Fees, and Taxes
Plan prices are determined in accordance with the prices displayed on the Platform at the time of subscription.
Prices may be subject to applicable taxes and statutory fees.
The Company shall, in accordance with applicable regulatory requirements, display the amount due prior to completion of payment.
The Customer shall bear any fees or charges levied by the bank or payment service provider that are not attributable to an error on the part of the Company.
14.14. Invoices and Proof of Payment
ZynDesk shall issue or provide an electronic document, invoice, or receipt evidencing the subscription or payment transaction in accordance with applicable legal and regulatory requirements.
Payment documents may include, depending on the nature of the transaction:
- Customer details
- Plan details
- Subscription term
- Subscription value
- Applicable taxes and fees
- Payment date
- Transaction or invoice number
The Customer is responsible for reviewing invoice details and notifying the Company of any material error in payment data within a reasonable period of discovery.
15.15. Refund Requests
In cases where this Policy permits a refund request, the Customer must contact the Company through the official support channels available on the Platform.
Where possible, the refund request should include:
- Customer or entity name
- Email address associated with the account
- Account or subscription number
- Invoice or transaction number
- Payment date
- Amount
- Reason for the refund request
- Any supporting documents or information
The Company shall review the request and verify the transaction details before making a determination.
16.16. Refund Processing Method
Where a refund is approved, the amount shall, where possible, be returned to the original payment method used for the purchase.
The Company is not responsible for any delay occurring after the refund is processed due to the procedures of the bank, payment card company, or payment service provider.
Where it is not possible to return the amount to the original payment method, the Company shall contact the Customer to identify a suitable alternative method, in accordance with applicable regulations.
17.17. Account Suspension or Termination
The Company may suspend or terminate the Customer's access to the Platform in accordance with the Terms of Use, including, by way of example:
- Failure to pay amounts due
- Breach of the Terms of Use
- Misuse of the Platform
- Use of the service for unlawful activities
- Attempting to breach or disrupt the Company's systems
- Compromising the security of the Platform or user data
- Providing materially incorrect information
- Using the account in a manner contrary to laws or regulations
Account suspension or termination due to a Customer breach does not automatically entitle the Customer to a refund of the paid subscription, without prejudice to any mandatory legal rights.
18.18. Termination of Service by the Company
Where the Company, without fault on the part of the Customer, permanently terminates a paid service before the end of the subscription term, the Company may, depending on the circumstances, take one of the following steps:
- Refund part of the value of the unused period
- Grant the Customer an alternative credit
- Extend the subscription for an appropriate period
- Provide an equivalent alternative service, where available
The appropriate measure shall be determined according to the nature of the circumstances, without prejudice to any rights afforded to the Customer under applicable law.
19.19. Statutory Customer Rights
This Policy does not seek to exclude or limit any mandatory statutory right afforded to the Customer under Egyptian laws and regulations or any other applicable law.
The Company shall, where applicable law governs the relevant transaction, comply with the rights and obligations prescribed by relevant legislation, including the Egyptian Consumer Protection Law No. 181 of 2018 and its implementing regulations.
Where any provision of this Policy conflicts with a mandatory legal provision, the applicable legal provision shall apply to the necessary extent, and the remaining provisions of this Policy shall remain valid and in force.
20.20. Amendments to the Policy
Zyntra Digital may amend or update this Policy from time to time in connection with:
- Development of ZynDesk services
- Updates to subscription and billing systems
- Legislative and regulatory changes
- Updates to payment methods
- Business model development
- Operational and security requirements
The updated version shall be published on the Platform's Legal Center with the date of the last update indicated.
Amendments shall not apply retroactively to transactions completed before the effective date of the amendment, except to the extent permitted by law.
21.21. Priority of Special Agreements
Where a commercial agreement or written and signed contract exists between Zyntra Digital and the Customer containing specific terms relating to subscription, payment, or refunds, the provisions of that agreement shall be the reference for the subject matter agreed upon, unless a mandatory legal provision requires otherwise.
The Terms of Use, Privacy Policy, and any other policies or agreements published on the Platform remain applicable in accordance with the nature of the service and the contractual relationship.
22.22. Governing Law
This Policy is governed by and construed in accordance with the laws and regulations in force in the Arab Republic of Egypt.
In the event of any dispute relating to the interpretation or application of this Policy, the Company and the Customer shall, in the first instance, seek to resolve the dispute amicably through official communication channels.
This is without prejudice to either party's right to have recourse to competent authorities or courts in accordance with applicable law.
23.23. Acceptance of the Policy
Upon completing any paid subscription, the Customer acknowledges that they have:
- Reviewed the details of their selected Plan
- Reviewed the subscription price
- Reviewed the subscription term
- Reviewed the renewal terms
- Reviewed the cancellation terms
- Reviewed the refund policy
- Been provided, where available, with the opportunity to test the Platform during the trial period
- Accepted responsibility for selecting the Plan appropriate to their needs
- Agreed to this Policy
- Acknowledged that this acceptance does not affect any statutory right that cannot be waived under applicable law
24.24. Contact
For inquiries relating to subscriptions, cancellations, payments, or refund requests, please contact Zyntra Digital through the official channels indicated on the ZynDesk platform.
- Legal Entity: Zyntra Digital
- Platform: ZynDesk
- Website: ZynDesk.app
- Email: info@zyndesk.app
- Mailing Address: 63C Al-Ashgar Street, Hadaek Al-Ahram, Giza